Only genuinely free slots go on sale. Reminders send themselves. A cancellation refills from the waitlist. Every morning, your team already knows its day.
Day, week, and list views switch in one click, beside a live view of the floor — who is in which room, mid-treatment, about to start, or running over.
Phone and walk-in bookings go in through a staff wizard, and auto-assignment proposes the therapist who keeps the day tightly packed.
When reality changes, the calendar changes with it. A therapist calls in sick at 8am? Drag her bookings across to a colleague. Need paper for the treatment rooms? The day's agenda prints to PDF.
Handovers take seconds, and nothing falls through the cracks between shifts.
The same calendar sells online, so guests book and prepay themselves at any hour. See the guest side
Floor chaos is rarely a people problem — it's booking software letting an impossible day through.
AURI checks that the therapist, the room, and the equipment are all genuinely free before anything is written — however the booking enters or moves: online, through the staff wizard, or dragged across the calendar.
The follow-up work that used to fill the front desk's afternoon happens on its own.
Email at 48 hours, email at 24 hours, SMS at 2 hours. That default cadence is tunable per property and built in, not bolted on. Industry data puts a cadence like this at no-shows falling from around 25% to 8–12% (Zenoti / HSMAI). That's a benchmark for what reminders do, not a result AURI has measured for you.
Every day at 7:00, or the hour you set, each staff member is emailed their own schedule. The floor starts aligned — no huddle, no printed sheet gone missing.
Guests cancel through a secure link — no login, no call to the desk. It works up to the deadline you set, 24 hours by default. Plans change at 11pm; your phone doesn't have to ring.
When the slot a guest wants is full, they join its waitlist automatically. The moment a cancellation frees it, the next guest in the queue is notified. An empty room becomes a rebook before the desk has noticed.
A booking that never arrives ends the day marked as a no-show. Utilization and no-show rates stay true, and no one back-fills a spreadsheet on Friday. The full KPI set
Same team, same fully booked Saturday — only the system underneath is different.
The duty manager is at the printer, and the sheet is out of date before it's pinned up. One therapist thinks she's off. Another is double-booked on the hydro suite at 2pm and doesn't know it. Nobody notices until 1:50, when two guests are waiting and one has to be told no.
A 10am books by phone, lands in the wrong column, and never shows. The slot still reads "confirmed" all day, so Monday's numbers are a fiction. A noon cancellation leaves an empty room, and the three guests who would have taken it are never called.
The duty manager has already read her day; the 7:00 email landed before anyone clocked in. The 2pm hydro clash never existed — AURI never offered the slot when the second guest tried to book it.
The 10am phone booking went in through the staff wizard — same checks, no wrong column. The guest still doesn't show, but the day ends with the no-show marked, so Monday's numbers are true. The noon cancellation pings the waitlist. The next guest takes the slot, and the room turns over instead of going dark.
Nothing about the team changed. The system stopped letting the day go wrong.
Yes — by construction. Before any slot is offered or written, the engine checks that the therapist, the room, and the equipment are all genuinely free. The full mechanism lives on the engine page.
Yes. Every confirmation carries a secure cancellation link — no login, no account — good up to the deadline you set, 24 hours by default. When the cancellation lands, the waitlist refills the slot automatically.
Email and SMS, on the 48-hour / 24-hour / 2-hour default cadence, tunable per property — both built in, not an add-on. The daily 7:00 staff schedule also goes out by email. WhatsApp is on the roadmap; we don't sell it as shipped.
Always. Auto-assignment is a default, not a constraint — pick a different therapist, change the room, or move the booking, and the engine validates the change before it lands. Even a manual move can't write an impossible booking.
Online when they book, charged to their room, or at reception. Charge-to-room posts to the guest's folio through your PMS — the connector details live on the integrations page.
Something about your floor we haven't covered? Book my intro call and ask it there.
A short intro call first, then a walkthrough on your real capacity and shift pattern. You see the calendar, the wizard, and the automation live. No obligation.